Last updated: October 2025

At YourSurpBox.shop, your satisfaction matters to us. Since our products are mystery boxes and the contents are revealed only after purchase, we generally do not accept returns or offer refunds once the box has been opened.

However, we want every customer to have a great experience. Please read our policy carefully:

1. Eligibility for Returns

We accept returns only if:

• The wrong box or product was sent.

• The item arrived damaged or defective.

To qualify for a replacement or refund, you must contact us within 7 days of receiving your order with clear photos or videos of the issue.

2. How to Request a Return

Email our support team at support@yoursurpbox.shop with your order number, a description of the issue, and proof of purchase.
If approved, we’ll provide return or replacement instructions.

3. Non-Returnable Items

• Opened or used mystery boxes

• Products received as part of a promotional or discounted offer

4. Refunds

Once your return is approved, we’ll process your refund within 5–10 business days to your original payment method.